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Energy – Ausgrid

ABOUT AUSGRID

  • Industry:  Energy
  • Location:  Australia
  • Website: Visit Now

Ausgrid provides power to a diverse range of purposes including residential, large and small business operations and major industries including mining, shipping, tourism, manufacturing and agriculture in the state, including customers in the Sydney CBD. The Ausgrid network covers the most densely populated suburbs of New South Wales.

Challenges

  • Aging infrastructure
  • Manual processes based on emails
  • Case management and escalation

Solutions

  • Replace existing system by a cloud-based solution
  • Integrate existing tools into the cloud solution to automate processes
  • Integrate with existing legacy system

Results

  • A fully functional system integrated with the existing infrastructure
  • Pardot implementation to manage emails and customer communications
  • Cloud-based secured systems
2018-10-12T16:52:58+00:00August 28th, 2017|