South West Institute of TAFE

South West Institute of TAFE (SWTAFE) is the Technical and Further Education Institute located in the south west of the Australian state of Victoria. It is the largest provider of vocational education and training in south-west Victoria.

Challenges

• Time intensive manual processes
• Paper-based processes
• Lack of communication between teams

Solutions

• Integration with internal student management system
• Setup of an internal knowledge base
• Online enrolment forms

Results

• Organisation wide deployment of a single platform
• Enhanced customer service experience
• Online enrolment facility