Choosewell

Choosewell is an Australian health insurance comparison service, based in Melbourne, providing third party insurance products and third party retail energy products to both the consumer and business markets.

Challenges

• Limitation of the current platform is limiting the company expansion over 80 agents
• Limitation of the platform interface limits the individual performance
• Limitation of the current platform to integrate to other systems

Solutions

• Salesforce Service Cloud Implementation
• Custom interface development
• Complete migration from Zoho CRM

Results

• The new platform is deployed and operational
• Integration with 5 internal legacy applications
• STP with 4 different insurances (Straight Through Processing)